# Change or cancel your plan

> How to cancel, what happens to your site and your export in the weeks afterwards, and the four things cancelling never touches.

Billing and your account · noboringsites documentation · https://noboringsites.com/docs/billing/change-or-cancel-your-plan/

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Cancel by email. There is no retention flow to click through and no phone call to sit on.

## How to cancel

One message, and it takes effect when you send it.

1. Email team@noboringsites.com and say you want to cancel.
2. We confirm it in writing.
3. That is the whole process.

## What happens next

Four things, in this order.

- **The period you paid for runs to its end.** You are not cut off mid-month.
- **A 14-day grace window** follows the end of that period before the hosted site goes dark.
- **Your export stays available** for 30 days after the site goes dark.
- **Your export is free either way**, cancelled or not.

## What cancelling does not touch

This is the important half.

- **A template you bought stays yours.** The licence does not lapse.
- **A build you paid for stays yours**, under the perpetual licence you got at handover.
- **Your domain stays yours**, registered in your name at your registrar.
- **Your content and your data stay yours.**

## Changing plan instead

Moving between Pro, Ultra and Max is not a cancellation.

- **Ask us** and we move you.
- **Move up** if you are buying a top-up most months.
- **Move down** if the allowance is going unused. Nothing about the site changes either way.

## Refunds

The rules live where they can be relied on.

- **The short version** is on the [FAQ](/faq/).
- **The binding version** is the [refunds and cancellation policy](/legal/refunds/).
- **Australian Consumer Law**, or the equivalent law where you live, sits over all of it.