We price the program, not the panic.
One contractor for the wet trades across your portfolio: planned maintenance with written response windows, compliance testing that lodges itself, and project capability when the building changes shape.
Maintenance programs
Sample pricing for a mid-size building. Real proposals are priced per asset register after a site walk, and the walk is free.
PROGRAM A
Essentials
From $850 / month
The compliance floor for a single building: the testing that must happen, on time, with certificates filed.
- Annual backflow and TMV programs, lodged
- P1 emergency response, business hours priority
- Quarterly report to the manager
PROGRAM B
Portfolio
From $2,400 / month
For managers running multiple plans: one agreement, one account manager, one monthly report across every building.
- Everything in Essentials, across the portfolio
- 24/7 P1 response with written windows
- Asset registers built and maintained
PROGRAM C
Plant + Projects
Priced per scope
Hot water plant agreements, riser replacements, fit-outs and make good, delivered to program with coordinated drawings.
- Fixed-price project quotations in writing
- Shutdowns planned around your tenants
- As-built drawings at handover
Response windows, in writing.
SAMPLE WINDOWS. YOUR AGREEMENT NAMES THE REAL ONES, AND THE MONTHLY REPORT SHOWS WHETHER WE HIT THEM.
Make-safe emergencies
Bursts, floods, sewer overflows, no hot water to a building. Answered by a plumber, dispatched immediately, made safe and photographed.
Urgent, contained
Leaks under control, single-fixture failures, pump faults with redundancy. Scheduled with the building manager, closed with photos.
Planned and preventative
Testing, servicing and surveys booked weeks ahead, with notices to tenants handled and certificates lodged before the due date.
Compliance line items
The line items facility managers actually procure, each ending in the document you file. Ask for the sample report and you will see where every one of these lands.
Backflow and RPZ testing
Every registered device tested annually, results lodged with the water authority, and the certificate in your inbox the same week. Devices repaired or replaced on evidence, not on spec.
YOU FILE: ANNUAL TEST CERTIFICATE PER DEVICE, LODGEMENT CONFIRMATION
TMV servicing and certification
Thermostatic mixing valves stripped, serviced and temperature-verified on the schedule your sector requires, with the laminated tag on the valve and the certificate in the register.
YOU FILE: SERVICE CERTIFICATE, TAGGED VALVE REGISTER
CCTV drain surveys
Camera surveys with chainage logs, condition grading and still frames of every defect. The footage is yours, the recommendations are priced, and nothing is invented off-camera.
YOU FILE: SURVEY REPORT, FOOTAGE, PRICED DEFECT SCHEDULE
Pipe relining
Structural liners installed through existing access, verified by post-lining CCTV, warrantied in writing. The garden, the lobby and the tenants stay exactly where they are.
YOU FILE: LINER WARRANTY, BEFORE/AFTER CCTV
Hot water and plant rooms
Commercial hot water plant, circulating pumps, valves and gauges serviced to schedule against a live asset register, with replacement recommendations made a season early, not a day late.
YOU FILE: PLANT SERVICE LOG, LIVE ASSET REGISTER
Gas services
Commercial gas servicing, leak surveys and appliance compliance, held to the same photograph-and-report standard as everything else we touch.
YOU FILE: GAS COMPLIANCE RECORD PER APPLIANCE
Trade waste and grease traps
Grease trap servicing on a program that keeps your trade waste agreement in order and your food tenants trading, with dockets that match the agreement's conditions line for line.
YOU FILE: SERVICE DOCKETS, PROGRAM SCHEDULE
PROJECTS
Fit-outs and make good
Hydraulic packages for tenancy fit-outs and end-of-lease make good: coordinated drawings before we start, works sequenced with your builder, and as-builts at handover. Priced fixed, delivered to program.
THE 24/7 LANE
When water is moving and it should not be.
The emergency line is answered by a licensed plumber around the clock. Contract clients get written P1 windows; everyone gets a make-safe photographed and a straight answer on what happens next.
Asked on most first calls
What should a commercial maintenance agreement include?
Named response windows by priority, the compliance calendar with lodgement responsibility assigned, a monthly report format you approve before signing, and exit terms that do not hold your building hostage. Ours includes all four.
Can you take over mid-year from another contractor?
Yes. We start with a site walk and build the asset register from what is actually on the wall, not what the last contractor's paperwork claims. Compliance dates are verified against the authorities' records before we take responsibility for them.
Do you handle wastewater, sewer and stormwater?
Yes, sanitary and stormwater systems, sewer blockages and overflows, pump stations and grease infrastructure. Overflow emergencies are P1: made safe first, reported with photos, and root-caused on camera so it does not repeat.
How does invoicing work for an owners' corporation?
One line per work order, matched to the monthly report, with photos attached. Trade account terms for contract clients. When a committee queries a line, the evidence is already in their report.
Do you do residential call-outs?
Only inside buildings we manage. Fairwater is built for portfolios and plant, not driveway call-outs, which is exactly why building managers keep our number.
PROPOSALS RETURNED WITHIN TWO BUSINESS DAYS OF THE SITE WALK