Get started
The first step is a conversation
No forms that feel like admissions paperwork, no salesperson. You talk to a care advisor about what this month has actually looked like, and you'll put the phone down knowing what's possible.
What happens next, in three promises
- 01
We start by listening
A free conversation — phone first, then at the kitchen table if you'd like. An advisor listens to the whole situation: the health, the house, the family, the worry you haven't said out loud yet.
- 02
We design the week together
You get a written weekly plan in plain English — days, times, tasks and the exact price — that the whole family can read. Nothing begins until you've approved every line.
- 03
You meet your carer before anything begins
An introduction visit at home, with tea and no clipboard. If the chemistry isn't right, we propose someone else — care starts only when the match feels like a good one.
Request a care consultation
Tell us a little and an advisor will call you back within one business day. Prefer to talk now? The care line is open 7am to 9pm, every day.
The care line
Open 7am to 9pm, every day of the year. Outside those hours, current families reach the on-call advisor on the same number.
How fast can care begin?
Usually within a few days of the first conversation. Post-hospital arrangements move fastest — tell us the discharge date and we'll work to it.
Where we work
We care for families across the towns and suburbs around Willowmere House. If you're just outside the area, call anyway — we'll say so honestly and point you somewhere good.