RESIDENT SERVICES
A building that answers.
Renting through Lattimer comes with a working repairs line, honest response targets and a manager whose name you know. This page is how everything works, from key day to bond back.
Response targets, in writing
These are the clocks we run on every report. They are targets we publish because we hit them, and when one slips you are told why before you have to ask.
- Emergency: burst, gas, no powerAnswered now, trade within 4 hrs
- Urgent: hot water, locks, leaksTrade within 24 hours
- Routine: everything elseAssigned within 3 business days
Urgent, right now
Burst pipe, gas smell, no power, no heat in winter: call the line at any hour and a person answers.
(555) 014-6031Routine, tracked
Log it in the resident portal. Acknowledged the same business day, a tradesperson assigned within three business days, or you hear exactly why not.
Open the resident portalMoving in
Keys on time, a photographed condition report you get seven days to annotate, the bond lodged with the authority and the receipt sent to you, not filed in a drawer.
Moving out
The exit inspection uses the same photographs as your entry report, so the comparison is honest. Fair wear is fair wear, and bonds move the day the report closes.
Vacancies on the board
Applications run through the listing portal, so the board stays current to the hour.