HVAC LEAD · 11 YRS
Marisol Vega
Runs the HVAC bench and signs off every combustion test.
THE TEAM — WHO SHOWS UP
Eighteen on the board. One standard.
Every Fairbanks tech is licensed for their trade, background-checked and badge-carrying — and the people who route them have been on the tools themselves. This is who answers, who dispatches, and who knocks on your door.
THE DISPATCH DESK
The board is only as good as who runs it.
Every ticket you open lands on a desk, not in a queue. The desk quotes the rate before the van rolls, calls when a window moves — before you notice it moved — and never routes a job to a tech who isn't licensed for it.
Dana Okafor
DISPATCH · THE DAY BOARD
Dana ran the service counter at a plumbing supply house for a decade before taking the day board — she can tell a failed fill valve from a failed flapper over the phone, and routes the ticket accordingly.
THE NIGHT LINE
Past midnight, it's the owner who picks up.
Ray Fairbanks started the company in 2009 with one van and a gauge set. Plumbing came aboard in 2014, electrical in 2017 — because the same homeowners kept asking for one number that covered the whole house. He still holds the master license in all three trades, and the night line still rings through to him.
Ray Fairbanks
OWNER · DISPATCH LEAD
“26 years on the tools. Past midnight, it's usually me who picks up.”
THE ROSTER — ON SHIFT
The crew behind the median.
Licensed for the trade on the ticket, background-checked at hire and re-checked yearly, badge shown at every door.
MASTER PLUMBER · 14 YRS
Walt Jessup
Camera-verifies the fix before the drywall goes back on.
MASTER ELECTRICIAN · 16 YRS
Alton Reed
Labels every panel he closes — the next tech might be you.
HVAC TECH · 6 YRS
Priya Nair
Mini-split specialist; walks you through the remote before she leaves.
PLUMBING TECH · 4 YRS
Cole Whitaker
Water-heater swaps, tank and tankless, boot covers on at the door.
ELECTRICAL APPRENTICE · 2 YRS
Jun Park
Rides with Alton — every apprentice works under a master's ticket.
…and 12 more on the shift board.
THE STANDARD — EVERY VISIT
What every tech walks in with.
BADGE
Photo ID at the door, every visit — no badge, don't let them in
ID-CHECK
Background-checked, badge-carrying techs
QUOTE-FIRST
Rate quoted before work starts — paid on the fix, not the upsell
ONE-TRUCK
Stocked van — most tickets close on the first visit
Put a name and a face at your door.