Refunds, cancellation and your plan

Three things you can buy from us, and one you can earn from:

• A bespoke website build, paid in full at checkout.
• A noboringsites plan (the “Plan”), a recurring subscription that keeps the site live, billed monthly or annually depending on the plan and the term shown at checkout before you pay.
• A marketplace template, where you buy the source code for one site.
• The affiliate partner program, where you earn a referral fee for sending us work.

Prices are resolved on our servers from your actual quote or order, never from anything a browser sends. So the number you agreed to is the number that gets charged, and the number we refund.

The final approval sits with you, not us.

• Pay in full at checkout. A build is charged once, in full, the moment you buy it. Nothing is built and nothing is shown before that payment clears.
• You approve it before it goes live. Every draft and revision is shown to you as a hosted preview, you review every page, and you sign off in writing before anything is public. Your quote includes two written rounds of changes, and a build that does not match what your quote described is fixed at our cost, not out of your rounds. Nothing ships without your say-so.
• Cancelling before handover. If you cancel before we start work, we refund what you paid, less any amount we have reasonably incurred on your order. If you cancel after work has started, we may retain a fair amount for the work done to that point and refund the balance; we tell you the figure and how we got to it.
• At handover the build is complete. “Handover” means the earlier of your site being published for you following your approval, or our delivery of the site’s source or a full export to you. The cancellation arrangement above ends at handover. From then on, your remedies for a problem with the build are your statutory rights, including the Australian Consumer Law consumer guarantees, which nothing on this page excludes or limits.

If a refund is due, it goes back the way you paid. Card payments are refunded through Stripe to the same card; where a bank transfer or PayID was used, the money is returned to the account you sent it from. Card refunds usually clear in a few business days; bank returns depend on your bank.

If you had started the Plan and your build payment is refunded, a billing period that has already begun isn’t refunded, but the Plan stops immediately and nothing further is charged (see section 4).

Your self-serve build quote shows the total for the scope you selected, including any bundle savings shown. The build is paid in full at checkout; there is no additional pay-in-full concession.

Your quote is valid for 30 days from issue. If it has expired, ask us for a current quote and check the price before paying. Expiry does not change the refund rights for a build you have already bought. Existing accepted quotes and agreements retain their agreed terms, and your statutory rights are unaffected.

The Plan is a subscription that keeps your site hosted, patched and current. noboringsites Pro is US$39 (A$59) a month, Ultra US$99 (A$149) a month, and Max US$199 (A$299) a month. Each of those three is also available annually at ten times the monthly price, which is two months free against paying month to month. noboringsites Standard Hosting and Care is sold by the year only, at US$190 (A$290) a year. There is no monthly Standard plan to buy, so nothing on this page compares its price to one. Standard covers hosting, maintenance and security for a site you already own, without the Agentic AI Site Builder or any included credits; everything in this section applies to it in the same way. You are charged in the currency shown to you at checkout, and Australian prices include GST. The Plan is charged from the day it starts, with no free trial and no free introductory period. An annual plan is billed up front at ten times the monthly price, which covers twelve months; that is how the annual price is set rather than a promotion.

How consent works. The Plan is opt-in and never pre-selected:

• We only enrol you in the Plan, and only keep a card on file for it, if you tick the box yourself at checkout. If you don’t, no card is saved and you’re never told you have a Plan.
• The Plan is charged from the day it starts and then keeps renewing at your chosen tier’s price unless you cancel first. A subscription that renews on its own is a form of auto-renewing billing (sometimes called negative-option billing), so before you tick the box we state the price, the billing interval, the renewal and exactly how to cancel, and we treat your explicit tick as the consent for it.

Cancelling. Cancel anytime by emailing [email protected]. We confirm in writing:

• On a monthly plan, cancelling stops the next charge and the month you have already paid for runs to its end.
• On an annual plan, cancelling stops the renewal and we refund the unused whole months from the date you cancel, keeping the value of the two free months an annual plan already gave you. You do not forfeit the rest of the year because you left in month one.
• After the Plan stops there is a 14-day grace period where nothing changes and the site stays exactly as it is.
• After the grace period, the hosted version of your site goes dark: it comes offline because hosting was part of the plan you cancelled. This never touches the assets you own (section 5). It’s the lights going off in a room you can take everything out of first.

Two things happen when the Plan ends, and they happen together: our hosting switches off, and you get your export. The hosted version goes dark at the end of the 14-day grace period. The export is yours from the day you cancel, and it stays available for 30 days after the site goes dark.

• Your domain, your content and your data stay yours throughout, whether or not you stay with us.
• You own your finished site. On handover following full payment of the build we assign you the copyright in its bespoke design and content, as set out in the Terms. You can run, host, change and have others change it anywhere you like. Cancelling the Plan does not touch that, and nothing on this page takes it back. Our own templates, build systems and tooling stay ours.
• The export is a zip, and what is in it depends on how your site was made. A site we built for you, or a template you bought, is a Next.js codebase: you get the full source, the images and files it uses, and the license records for those files. You can push it to GitHub and carry on wherever you like, though what another tool accepts is its call, not ours. A site you made yourself with the AI builder exports as its finished pages and their assets, which is what that site is. Where your site stores data with us, the export includes that data.

Three things the export cannot carry. We would rather say so now than at the door.

• Licensed fonts and stock images come with the license reference, not a license from us. We tell you which files they are, where they came from and on what terms, so you can carry the license over or buy your own. We cannot sublicense an Adobe, Getty or Shutterstock asset to you, because nobody can: those licenses are issued to a buyer and do not travel with the file. Handing you a site full of images you have no right to use would be handing you a bill.
• Database contents, environment variables and third-party keys are supplied as data, not as a working system. You get the dump and a list of every setting the site needs to run. Secrets held in accounts in your name come with it. Keys that live in our accounts do not, because they are ours to answer for, and you put your own in their place. Standing the site back up is a developer’s job. If you would rather we did it, ask and we will quote.
• Our hosting configuration is ours. The deployment setup, the monitoring, our build systems and the underlying templates your site was built from: that is machinery, not your site. Where any of it is embedded in your delivered site, you keep a perpetual, royalty-free license to go on using it as part of that site, at no charge, for as long as the site exists. What that license does not allow is reselling your site as a template or a product.

How to get it. Email [email protected] and ask. You can ask at any time, including while you are staying. If you are leaving, the window runs from the day you cancel until 30 days after your site goes dark: 44 days from the end of your last paid period, deliberately longer than the grace period, so the export is still there a fortnight after you notice the lights are off. We send a download link within 5 business days. It is free, there is no exit fee, and we never ask why.

In other words. You leave with a working codebase, your files, your data and a license that does not expire. You do not leave with our hosting, our tooling, or a font license we were never able to give you in the first place. None of the limits above cut across your rights under the Australian Consumer Law.

The template marketplace sells you the source code for a template to build your own site. Each license is a per-site license: one license covers one production website, and you choose how many licenses you buy at checkout. It is not a resale, sublicense or template-redistribution right, and it is not the bespoke build we design and ship for you; you’re buying the code and doing the building. The full terms live on the Template license page.

Refund stance. The template is delivered instantly as a download, so a sale cannot be un-made once you have the files. For that reason we do not give change-of-mind refunds once the template has been downloaded. That rule is about change of mind and nothing else. If the template does not work, does not match the listing or the demo, shipped with a security defect, or never arrived, your remedies under section 9 and the Australian Consumer Law apply in full, whether or not you have downloaded the files and whether or not any window on this page has closed. Rather than leave you to guess what it means in practice, here is the whole of it.

We will refund you if:

• You have not downloaded it. Tell us within 30 days of buying and we will cancel the order and refund you in full, no reason needed. After 30 days, ask anyway and we will look at it.
• It does not work the way it should, and we cannot fix it in a reasonable time.
• It is materially different from what the listing, the demo or the screenshots showed you.
• It shipped with a security defect that was in the files when we delivered them.
• We failed to deliver. The files never arrived, the download would not work, or we did not give you the reasonable help getting it that the purchase includes.

We will not refund you if:

• You downloaded it and then changed your mind, or bought the wrong one.
• It works and is as described, but you expected something the listing did not say it did.
• You do not have the skills or the tooling to use it. These are real source code projects with a build step, and the listing says so before you buy.
• You wanted build support, customisation or help deploying it. That is not part of a template purchase and never was; it is what a plan is for, and we say so on the Template license page.
• You want us to keep updating it. We may ship fixes, and if we do they are yours under the same license, but the purchase is the template as delivered.

And none of that touches your statutory rights. If the files are faulty, don’t work, or are materially not what the listing described, your consumer-guarantee rights under the Australian Consumer Law apply regardless of what this page says and regardless of whether you downloaded it, and we will make it right (repair, replacement or refund as appropriate). There is no time limit on that from us. No refund policy is ever a way to escape those rights, and we have not written one here.

If you bought more licenses than you needed

Every license in an order has its own price and it is printed on your receipt. The first four each cost less than the one before it, so on a US$449 template the four licenses are US$449, US$359, US$337 and US$292, US$1,437 together. Every license after the fourth is priced at the same 20% off the single-site price.

Try moving it first. A license is tied to one live site at a time, not to one domain forever. If a site was retired, or you built on the wrong domain, email us and we will move the license across at no charge. Most people who think they bought a license too many actually want this, and it costs you nothing.

If you genuinely bought too many, tell us within 14 days of the purchase and we will refund the licenses you have not used, at the per-license prices on your receipt. Give up the fourth license on that US$449 template and you get US$292 back; give up the third and fourth and you get US$629 back. The licenses you keep stay live, your download does not change, and you end up paying exactly what that number of licenses costs on the page today. This is for buying the wrong quantity, not for changing your mind about the template: the sale itself is still final once you have downloaded.

A refunded license is void from the moment we send the money. Any site it was running has to come down or be rebuilt off our template. We say it plainly because a download cannot be taken back: carrying on with a refunded license is copyright infringement, not a grey area.

If you have already called your bank, tell us. Once a dispute is open we answer your bank directly instead of refunding, because money moving down both paths at once leaves it stuck for months. Email us first and we can usually settle it without the bank in the middle.

Before you download, the sale is not final

A template is delivered as an instant download, so buying one means asking us to supply it straight away. The checkout says so in plain words, in a box that is unticked when you get there and that you have to tick to buy, because an instant download is the only way we supply a template.

Ticking the box is not the moment the sale becomes final. It becomes final when the download actually starts, and it does not start on its own. Your receipt carries a link, and that link opens a screen telling you so. The download only begins when you click through it. Until you do, email [email protected] and we refund you in full without asking why.

None of this touches faulty files. If a template is broken or is materially not what the listing described, your statutory rights still apply, whether that is the Australian Consumer Law or the equivalent law where you live, and we will repair, replace or refund. No wording on this page removes those rights.

Pro, Ultra and Max include the Agentic AI Site Builder, which runs on credits. What a credit is and how it is spent lives in Terms, section 5. This section is about getting credits or money back.

• A failed generation is not charged. Failed means a technical failure: the model call errors, the connection drops, or nothing usable comes back. There is nothing to claim and nothing to refund, because the credits are not taken in the first place, up to the fair-use budget the Terms state.
• Credits you have already used are not refundable. The turn ran and the cost was paid. That is our policy, not a statement about your rights. The builder is a service we supply, so it carries the consumer guarantees in section 9, including that it is provided with due care and skill and is fit for the purpose you told us about. Where one of those is not met, your remedies under the Australian Consumer Law apply in full and nothing here reduces them.
• Credits you bought stay yours. A top-up pack does not expire, and cancelling your plan does not take it away: it sits on your account and is there if you come back. Included credits are different. They are part of the billing period you paid for, and they reset with it.

A generation that is poor rather than failed

Between a turn that failed and a turn you simply did not like sits a real third case: the builder completed, took your credits, and gave you something well short of what the service should produce. Having nowhere to put that is how a customer ends up calling their bank instead, so there is a route for it and it is deliberately cheap to use.

Email us, tell us which turns, and say what was wrong with them. If we agree the work was not up to standard, we put the credits back on your account. There is no form, no escalation ladder, and nothing to pay to have it looked at. We will not ask you to try something else first, and asking gives up nothing.

It is goodwill, and we mean it as goodwill. Whether a particular generation was poor is our judgement, so treat a re-grant as something we offer rather than something you can hold us to. It sits on top of the Australian Consumer Law, never in place of it. Where the builder has failed a consumer guarantee, you have the statutory remedies in section 9 whatever we decide about goodwill, and one is never traded for the other.

If you have already called your bank, tell us. As with a template purchase, once a dispute is open we answer your bank instead of settling it here, and that takes months longer than an email does.

Partners in our referral program earn a fee when someone they refer buys a build. A few fixed rules:

• A fee is only earned on a completed, kept sale. A referral fee accrues when the referred build is paid, and is released once that customer’s Plan has three settled monthly invoices behind it. A referral that never takes the Plan, or whose Plan lapses before then, does not vest and is not paid.
• Clawback. If a referred sale is later refunded or charged back, the matching referral fee is reversed: deducted from a future payout, or invoiced back if already paid. You never keep a fee on a sale the buyer got their money back on.
• Payouts are made by Wise, PayPal or PayID, once your balance clears the minimum payout threshold in the affiliate partner terms (currently A$50). Referrals are attributed by a first-party cookie that lasts 90 days; the most recent referral wins. You’re responsible for any tax on what you earn.
• No fee for self-referrals, spam, misleading claims about us, or bidding on our brand terms. We can withhold a fee or close a affiliate partner account for any of these, and we tell you when and why we do.

Nothing on this page excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified by agreement. The statement at the top of this page is the one that governs. This section says the same thing at greater length, and where the two differ, the more generous reading wins.

Software counts as goods under that law. So the template files, an exported site and any other software we supply you carry the guarantees for goods, and your plan and any build we do for you carry the guarantees for services. A build carries both, because it is a service that delivers goods.

Where a failure is not major, you can require us to put it right within a reasonable time, at no cost to you. For goods, the law lets us do that by repair, replacement or refund, and we will normally repair. For services, we put the service right. We prefer repair because a working site is usually better for you than unwinding the sale. What that preference does not do is let us take our time. If we refuse, or do not act within a reasonable period, you may have it put right elsewhere and recover the reasonable cost from us, reject the goods, or cancel the service and recover the unused portion.

Where a failure is major, the choice is yours, not ours. A failure is major if you would not have bought had you known, if it is substantially unfit for its purpose or for a purpose you told us about, if it differs significantly from its description, sample or demo, or if it cannot be fixed in a reasonable time. Two or more smaller failures that together would have stopped you buying are also major. In that case you choose a refund or a replacement for goods, and for services you may cancel and take a refund of the unused portion or compensation for the drop in value. Either way you may also recover any other reasonably foreseeable loss the failure caused you.

We add a third option to that, voluntarily, because a lot of people would rather have a working site than their money back: if you prefer, we will put it right and you keep it. That is your choice to make, never ours to push you into. We will not use it to delay a refund, we will not ask you to try it first, and picking it does not waive anything. If the repair does not land, your right to a refund or a replacement is exactly where it was.

What putting it right actually looks like, so you are not guessing. Bought a template: we send you corrected files at no charge, under the license you already have, and we tell you exactly what changed so you can apply it to work you have already done. We host your site: we fix it in place and redeploy, and you do not have to do anything. We built it for you: we fix it, on the same terms as the build. None of these cost you money and none of them need an argument first. If you have already built on files that turned out to be faulty, say so, because corrected files may not be enough to put you back where you should have been, and that changes what you are owed.

Where a listing shows a demo of a template, we supply that template by reference to the listing and the demo, other than any difference we tell you about clearly before you buy. If what you receive does not correspond with the demo in quality, state or condition, that is a failure of the guarantee rather than a difference of expectation, and we treat it as one.

We do not exclude, restrict or modify any consumer guarantee, right or remedy under the Australian Consumer Law. Sections 259 to 270 of that law apply in full, and we do not cap what you are entitled to under them.

Nothing on this page requires you to arbitrate, to escalate through a process, or to justify yourself before you can exercise a right the law gives you. Ask once, in one email, and that is enough.

Our warranty against defects

The voluntary promises on this page are a warranty against defects, so here are the details the law requires us to give you.

The benefits given by this warranty are in addition to other rights and remedies you have under a law in relation to the goods or services to which the warranty relates.

Warrantor. Genesis Vanguard Pty Ltd trading as noboringsites, ABN 45 675 551 783, 388 George Street, Sydney NSW 2000, Australia. Telephone 0497 675 920. Email [email protected].

What it covers and for how long. The approval gate on a build, the plan cancellation and grace provisions, and a full refund on a template you have not downloaded within 30 days of buying it. Each is described in its own section above, and each runs for the period stated there.

How to claim. Email the address above and tell us which order it is about. That is the whole process. We bear the cost of making a claim, including anything it costs us to look into it, and there is nothing for you to pay to have it considered.

One address does all of it: [email protected]. Email us to cancel your plan, to ask about a build refund, or to raise a consumer-law remedy, and tell us which order it’s about. We reply in plain words. There is no phone queue and no retention gauntlet: a cancellation email is a cancellation, effective when you send it.

This page is governed by the laws of New South Wales, Australia, the same governing law as our Terms of Service, and the courts of New South Wales and the federal courts of Australia have non-exclusive jurisdiction. If you are outside Australia, you keep any consumer rights of your own country that cannot be excluded.

We can update this page. When we do, the date at the top changes, and anyone with an active order or an active Plan gets email notice before a change applies to them. The version in force when you placed an order keeps governing that order, and a change never takes away a right you have already accrued. Where a change would reduce what an active Plan includes, we give you at least 30 days notice, and if you do not want it you can cancel and take back the unused portion of anything you have prepaid. No change here ever limits a right the Australian Consumer Law gives you.