Move your site somewhere else

There is no lock-in and there is no exit fee. The binding version of everything below is in the refunds and cancellation policy; this is the same thing in fewer words.

How to ask#

One email, and nothing has to be negotiated.

1. Email [email protected] and ask for your export.
2. We reply with a download link.
3. Point your domain wherever you are going.

What the export contains#

Ask for the full handover export, including your source project and any site data held with us. The refunds policy sets out what you are entitled to receive.

• The full source of your site.
• The images and files it uses.
• The licence records for those files.
• A dump of your site's database contents.

What it will run on#

It is not a proprietary format.

• Follow the setup instructions supplied with your build or template. The project's framework and required services determine how to run its source.
• A static site's built output can be served by a host that supports static files. A custom application may also need its server, database and connected services configured.
• No key has to be checked against anything of ours at runtime.

What the export does not carry#

Three honest limits, all of them in the policy.

• Licensed stock and font files travel as a licence reference, not as a sublicence. A supplier's terms still govern their asset.
• The database dump is a dump, plus a list of settings. Secrets held in our own accounts are not in it.
• A dashboard site download contains the site's static files. Ask us for the full source and data export where those are part of your handover; a static download does not move the database or third-party accounts to a new host.
• Our hosting setup, monitoring and build systems stay ours, though you keep a perpetual licence to go on using anything of ours embedded in that site.

The window#

Leaving has a deadline, and it is generous rather than tight.

• The window opens the day you cancel.
• It closes 30 days after your site goes dark, which is itself 14 days after the end of your last paid period.
• Ask early anyway. There is nothing to gain by waiting and the link costs you nothing.