Update your billing details

If you are on a plan, Manage billing in your dashboard opens Stripe's own billing screen, where you can change your card, download an invoice or cancel at the end of your term. Anything that screen does not cover is an email, and this page says exactly how to do that safely.

What to email#

One message to [email protected] covers all of it.

• A new card - change it yourself in Manage billing in the dashboard, and email us only if that screen will not open for you.
• A different billing address - send the new address.
• A different billing email - send the new one and say whether receipts should follow it.
• A company name or ABN on the invoice - send it and we add it.

What we will never ask for#

Read this before you reply to anything that claims to be us.

• We never ask for a card number by email. Not the number, not the expiry, not the security code.
• We never ask for your registrar or bank login.
• Your card goes to Stripe, through a page Stripe serves, and never to our servers.
• If a message asks otherwise, it is not from us. Forward it to [email protected].

Where to check what you are on#

The dashboard is the record.

• /dashboard/ shows your plan and what is included.
• Your receipt emails carry every figure you have actually been charged.
• The plan itself is on the pricing page, in your own currency.

If a renewal has already failed#

Sequence matters here.

1. Email us before you cancel anything, so the site is not caught in the gap.
2. Say which card failed, so we know which one to replace rather than duplicate.
3. We confirm the change in writing, the same way we confirm a cancellation.