Update your billing details

There is no self-serve billing screen in the portal today. Changing anything about how you pay is an email, and this page says exactly how to do it safely.

What to email#

One message to [email protected] covers all of it.

• A new card - say you need to change the card and we send you a secure way to enter it.
• A different billing address - send the new address.
• A different billing email - send the new one and say whether receipts should follow it.
• A company name or ABN on the invoice - send it and we add it.

What we will never ask for#

Read this before you reply to anything that claims to be us.

• We never ask for a card number by email. Not the number, not the expiry, not the security code.
• We never ask for your registrar or bank login.
• Your card goes to Stripe, through a page Stripe serves, and never to our servers.
• If a message asks otherwise, it is not from us. Forward it to [email protected].

Where to check what you are on#

The portal is the record.

• /portal/ shows your plan, what is included and what you have used.
• Your receipt emails carry every figure you have actually been charged.
• The plan itself is on the pricing page, in your own currency.

If a renewal has already failed#

Sequence matters here.

1. Email us before you cancel anything, so the site is not caught in the gap.
2. Say which card failed, so we know which one to replace rather than duplicate.
3. We confirm the change in writing, the same way we confirm a cancellation.