Docs / Hosting, domains and SSL
Move your site somewhere else
Ask for an export and we send a download link. It is free, there is no exit fee, and what is in it is written into the refunds policy.
By Casper X, co-founder. Updated .
On this page
There is no lock-in and there is no exit fee. The binding version of everything below is in the refunds and cancellation policy; this is the same thing in fewer words.
How to ask#
One email, and nothing has to be negotiated.
- Email [email protected] and ask for your export.
- We reply with a download link.
- Point your domain wherever you are going.
What the export contains#
Ask for the full handover export, including your source project and any site data held with us. The refunds policy sets out what you are entitled to receive.
- The full source of your site.
- The images and files it uses.
- The licence records for those files.
- A dump of your site's database contents.
What it will run on#
It is not a proprietary format.
- Follow the setup instructions supplied with your build or template. The project's framework and required services determine how to run its source.
- A static site's built output can be served by a host that supports static files. A custom application may also need its server, database and connected services configured.
- No key has to be checked against anything of ours at runtime.
What the export does not carry#
Three honest limits, all of them in the policy.
- Licensed stock and font files travel as a licence reference, not as a sublicence. A supplier's terms still govern their asset.
- The database dump is a dump, plus a list of settings. Secrets held in our own accounts are not in it.
- A dashboard site download contains the site's static files. Ask us for the full source and data export where those are part of your handover; a static download does not move the database or third-party accounts to a new host.
- Our hosting setup, monitoring and build systems stay ours, though you keep a perpetual licence to go on using anything of ours embedded in that site.
The window#
Leaving has a deadline, and it is generous rather than tight.
- The window opens the day you cancel.
- It closes 30 days after your site goes dark, which is itself 14 days after the end of your last paid period.
- Ask early anyway. There is nothing to gain by waiting and the link costs you nothing.
Related
Not covered here? The FAQ answers what it costs and what you own, and [email protected] reaches a person.