How you can pay

Card is the route for everything. A build in Australia has two more.

What we take#

Four options, and the first two cover almost everyone.

• Card, processed by Stripe.
• Whatever wallet your device supports, which rides the same card rail.
• PayID, on a build, in Australia.
• Bank transfer, on a build, in Australia.

Where your card details go#

They do not come to us.

• Your card number goes to Stripe and never reaches our servers.
• We never see it, store it or type it.
• A refund goes back to the same card, because that is the only route a card refund has.

What currency you are charged in#

What you see is what you are charged.

• You are charged in the currency shown, never shown one and billed another.
• Change currency from the control in the top bar, on any page.
• Australian prices include GST.

What appears on your statement#

So an unfamiliar line is not a fraud alert.

• The charge is from us, through Stripe.
• Your receipt email carries the same figure and the same date.
• If the two disagree, email [email protected] with both and we will sort it.

If a payment fails#

Usually the bank, occasionally us.

1. Check the card has not expired and the bank has not blocked an unfamiliar merchant.
2. Try the other wallet or card you have.
3. Email [email protected] if it still will not go through, and say which card type you used.