SSL, uptime and version history

Here is what to check when you want to know whether your site is online or recover an earlier change.

SSL#

The certificate is ours to keep alive.

• It renews itself. There is no date for you to diarise.
• It covers your domain once the DNS change is in.
• There is nothing to buy. SSL is inside the plan, not an add-on.

Uptime#

• The latest recorded checks. For a site connected to our monitoring, the dashboard shows the available results and when they were measured. A site without results has no measured status yet.
• We do not print an uptime percentage. We have not published one and we will not until we can evidence it.
• If a site we host is down, email [email protected]. A person answers and it is ours to fix.

Version history#

• Ask about an earlier version. Email [email protected] with the page, the change and roughly when it last looked right. We check the versions available for your site and confirm the recovery options before making a change.

• Name what needs recovering. The history available depends on how the site was built and published. Restoring page content is different from recovering database records or changes made in a connected service. Ask about those separately so we can check the right system.

What we do not offer#

Said plainly, because the absence matters more than a soft answer.

• There is no separate customer-facing backup product included in Standard. Confirm the recovery arrangements for your site's setup with us.
• Your own copy is the export. Ask for one whenever you like; it is free and it is described on move your site somewhere else.
• On a self-hosted template, backups are your host's business and yours.

What we do run for ourselves#

Disclosed because it is your data sitting in it.

Backups of the service's databases are separate from a customer's page history or site export. The privacy policy describes how we hold customer data. If your project needs a particular backup or recovery arrangement, have it recorded in the scope.