SSL, uptime and version history

Three separate questions get asked together, so they are answered together here. One of the three has an answer you may not expect.

SSL#

The certificate is ours to keep alive.

• It renews itself. There is no date for you to diarise.
• It covers your domain once the DNS change is in.
• There is nothing to buy. SSL is inside the plan, not an add-on.

Uptime#

We check, and we show you the result.

• Your site is checked every night and the portal shows a plain up or down.
• We do not print an uptime percentage. We have not published one and we will not until we can evidence it.
• If a site we host is down, email [email protected]. A person answers and it is ours to fix.

Version history#

This is how you get something back.

• Every change is staged before it is live and every change is revertible.
• Reverting is a change like any other, so it stages before it goes live too.
• The step by step is on preview, stage and revert.

What we do not offer#

Said plainly, because the absence matters more than a soft answer.

• There is no customer-facing site backup product. Version history is how you go back, not a snapshot archive you restore from.
• Your own copy is the export. Ask for one whenever you like; it is free and it is described on move your site somewhere else.
• On a self-hosted template, backups are your host's business and yours.

What we do run for ourselves#

Disclosed because it is your data sitting in it.

• Our own databases are backed up nightly into Cloudflare storage.
• The full detail is in the privacy policy, which is the document that governs it.